Jack in the Box

This must the worst Customer Service I have even encountered. Been here after few times but it's incredible this place it's open. We ordered Breakfast burritos 3 hrs after they opened and they didn't have tortillas and hash brown. Well, at least say "We apologize but we don't have these items". We don't have this and that, what do you want?

Wow!! It’s been a long time the last time I visited in 2014 definitely came back this summer 2024. I had a quarter pound of cheese burger medium Dr Pepper soda soft drink and fries! So damm delicious but expensive! The restroom was cleaned the service is great as always! I feel satisfied! I’ll have tacos and fries again if I have a chance. Outside the street is busy. The customer enjoys the day than anything else! No problem at all!!

Ordered grilled chicken Caesar wraps, instead, got spicy grilled chicken wraps. They were old and cold as well as the fries. I really like the Jack in the Box menu, but it seems like a gamble with the odds against you, going here. Sometimes the food is fresh and hot, sometimes not. It seems to be a trend these days with all fast food chains. Employees get paid $20 an hour to give sub par food and customer service. SMH!

We visited Jack In The Box at 8405 Foothill in Sunland CA today, 4/12/2025. The reception was quite disarmingly UNinviting and even dissuasive. I wanted to order and pay using my EBT card, as well as take advantage of the promo for a free Jumbo Jack as advertised. I asked the woman employee to take my order directly as I have experienced a plethora of issues when paying with EBT in fast food joints that "accept EBT" via their new kiosks. She said, that will take a long wait for me to help you. More emphasis is placed on being Speedy Gonzales for the drive thru only. I guess customer service is an antiquated idea at JITB. When my food came, the burger was made incortectly, had no cheese and the "manager" just handed me a cold slice of cheese instead of actually offering to remake my food. I

I CANT SAY ENOUGH GOOD THINGS ABOUT KENNY Maria is AMAAAZING. The customer service here is so sweet, they always know what to do. My order is never wrong. Food is always on point