Jack in the Box

We absolutely love Jack in the Box, but not this one. They consistently are closing before their posted hours and apparently there is no way for them to turn off online ordering. We ordered at 10:20pm because it said opened until 1am. Around 10:50pm got a text from the driver delivering our order that the restaurant was closed early. Not only did they waste our time and cause me to jump through hoops for a refund, but these poor delivery drivers are having to drive there just to realize they aren’t open.

I have went to this location multiple times a week since they have opened. For the past 3 months, the service has been horrible. They have given me the wrong order 4 times. They close early and open late randomly. I have left multiple messages, did the online survey asking to be contacted. I have yet to hear from anyone. In the future I will drive the extra miles and go to the Hickory location to get my favorite #7 burger.

I absolutely love coming to this drive-thru for my daily breakfast cravings. There’s usually only one car out, and the doors are locked, which I understand when short-staffed. The reviews for this place are completely different from my personal experience! This location is closer to my job, and it’s definitely my favorite. The young lady at the register is always so friendly and helpful. She wipes my cups off if anything spills on them, which is something I’ve never experienced before. I don’t know her name, but she’s covered in cool tattoos and has an incredible work ethic. You don’t see that much these days.! And the mozzarella sticks are always on point as well😋

This location is horrible. We were missing food and what we did get was cold. Drinks had no carbonation to it. And the manager needs to take a class on customer service and basic decency. She’s probably the reason that they stay short staffed. Corporate needs to step in and do something about the management and this location in general. When we pulled up to the window, they stated that they weren’t able to take orders for about 10-15 minutes. Apparently the manager tells employees to tell them that when they’re “slammed”. Luckily we had ordered on the app and didn’t have to wait even longer than what we already did. Sat there for about 10 minutes before getting to the speaker and there was only 2 cars ahead of us.

The food here is always fresh and delicious. I pick up food for my mother here from time to time and always find something for me as well. I had the loaded mini tacos the other days and they were fire. Mom always wants the Ultimate Double Cheese Burger Combo. Its a great burger...I add Bacon to mine.