Instead of Flowers

I recently had a challenge with my order from 'Instead of Flowers,' but I am so impressed with their customer service. I was able to communicate directly with Sarah, who troubleshooted the issue and solved it in a timely manner. She even followed up with me afterward to make sure everything was well. It is rare to find this level of care and responsiveness. I highly recommend them!

I received this thoughtful gift after the loss of my mother. I really can’t describe how nice it was to be able to order a meal and not have to worry about cooking during that time. I didn’t expect much but I was very delightfully surprised by the quality, taste, and what all was included. This really is a perfect gift for someone who has lost someone, had surgery, or even as a special gift. I have since ordered for others several times and it’s my go to gift.

This meal was for Christmas Eve as we run a really large Christmas program for children in need and we hadn’t been home to be with our families and eat any home-cooked meal. We were beyond excited, however, highly disappointed. The chicken meal smelled and tasted like fish, none of us could keep it in our mouths. The chicken tenders were made into dog treats as the breading was so tough and we were so excited about the blueberry cobbler, which looked amazing and smell sooo good, but tasted like plain cornbread. For this price, my family could’ve went out to eat, It said to charge as much money for such low quality food. :(

We were given a gift for a $150 meal and ordered Chicken Tetrazzini for my wife's birthday. The Chicken Tetrazzini casserole was tasty with lots of chicken, but a little waterie. But the biggest disappointment was the desert. The meal we ordered showed brownies as the desert, but instead we received a Blueberry Cobbler. I swear it tasted like overcooked cornbread. I thought it was actually made with cornbread mix instead of cake mix. It was overcooked so badly that the crust was very hard and the inside was almost a powder. NEVER AGAIN for us. With the delivery charge the BAD meal was about $160.00. This is probably the most ridiculous meal value anybody could possibly imagine.

I had surgery last week and my company sent me a voucher for a meal for 6 as a get well gift. It was so easy from entering my voucher to choosing a customized meal to it being delivered. They even showed up 5 minutes earlier than the 3 hour window given. The meal was beautifully packaged in a reusable hot/cold bag and instructions were easy to follow to prepare all items. The best part though was the food was absolutely delicious! We chose to order the turkey & dressing covered in gravy, green beans, Caesar salad, French rolls and the assorted desserts tray. Everything was fresh, full of flavor and so good. My kids even went back for seconds and thirds! Now that I’ve had my first experience with Instead of Flowers I’m definitely keeping this in mind for friends and family and may even star