In-N-Out Burger

This was my first time ever trying In-N-Out Burger, and overall I’d say it was an ok experience. What I genuinely loved were the fries, especially after seeing someone in the kitchen actually cutting fresh potatoes with a machine while we waited. That part felt real and refreshing. The burger, though, wasn’t anything out of this world. It was fine, but nothing memorable, and I still think Shake Shack has better-quality meat. The chocolate shake was probably the biggest letdown: it didn’t really taste like chocolate, was extremely thick, and somehow very sugary while still lacking flavor. On a positive note, the person in the drive-thru taking our order was super nice and funny, which made the wait more pleasant. I’m also glad we chose not to dine in….the place was packed with kids and lo

I love being able to go anywhere and the food still tastes the same. We were in Arizona for spring break and we were hungry and wanted to go to a familiar place. I'm glad that In-N-Out keeps its familiar taste wherever we go. 👍

My order was #76 a 4x4 and a shake . It was busy for a Tuesday but I waited patiently. BY #84 and 86 i got up and asked about my order . I got told I dont control the orders . I had already been patiently waiting for 25 min . When I got my food I told the person whom gave me my food I still haven't gotten my Shake politely. I got told yeah that usually comes with the food ... totally disregarding the fact that she had to tell them to re make it and I waited patiently for ot to be remade.. It should have come out when they remade my food obviously I didn't get my food so naturally I'll have to ask for my Shake as well . Really bad service .I get the food chain got so big but let's not forget how you survived covid pandemic times . Your customers wanted to come to you . Kinda not feeling l

Just waited 30mins in drive through asked for two double HAMburgers protein style with JUST ketchup mustard and onions no where did I say cheese, tell me why I get home with two double cheeseburgers and I can't eat cheese 😞😞😞 it's a waste of my money and time and this issue has happened more than once and sucks the most when you wait forever in line to just have the order wrong....if you can't eat cheese I guess you have to yell it through the drive through intercom multiple times and have them say "regular burger not cheese ok, got it" wish I could get a refund but they'll be closed by the time I get back 😭😭😭

Only giving one star because there’s no option for no stars. This location has exceptionally bad customer service. I understand being in a rush but it’s no coincidence that every time I’ve come to this location, their employees seem to be VERY disassociated. Often times they’ve been slow to process my simple order, leading me to realize that several times my cashier has absolutely been high or under the influence. My order is wrong often, it seems like it may be a problem with management MANAGING their staff. Not to mention, they don’t know how to work the gift cards they give you. They apparently have an “inactive gift card policy” which they don’t mention until your card is already inactive, no matter how much money you have left on it. This led me to spend my own money (after standing i