HotPot 757 Chesapeake

Walk in and greeted by front desk staff. So far so good. Was seated by my waitress whom was great at smiles and openness. But she didn't know the menu even when I told them I've never been there before. So that just made me play the guessing game on food. Got the chicken, beef, scallops and mushrooms for my hot pot. Got the Angus, skirt steak and spicy salmon for my grill. Everything came out frozen except my scallops and spicy salmon. It worried me because how are they storing the food? Couldn't find their food inspection sheet which makes me worry more. So I tried to eat what I could and season what I could but just didn't enjoy the meal. Food was frozen and salmon was fishy. Them to top it all off I was AUTOMATICALLY charged a 18 percent gratuity and I sat there by myself for one hour

Rolan my server demonstrated amazing customer service by always checking to make sure everything is satisfactory. his knowledge of the menu and customers favorite items shows he’s not only a diligent worker but also personable/attentive - allowing him to enhance customer experience by recommending delicious food/drink options. overall, I always enjoy myself when I come here the ENTIRE staff is always welcoming and the food is always great !!

Roaches Update this is my second time here after leaving a 1 star review before. First off my waitress was amazing she was very kind and amazing at her job. However she was the only one working desperately trying to cover around 10+ tables. There was a manager and several others at the host stand doing nothing while she ran around. Most of our meal was waiting to order food and just sitting looking around. Second we on 2 seperate accounts saw 2 different roaches in the dining area. This was not random they didnt run we were in their home. The bulgogi was tough and inedible the only thing that was good was the shaved lamb. Also I will mention after we pointed out the roaches to the manager they did give us 30% off

My babymama and I had a great time at Hot Pot. We were served by Aubri and she was very sweet and attentive! We love it here and will be returning in the future!

Aubrei was absolutely amazing! She was so knowledgeable, kind, and attentive from the moment we sat down. I mentioned that my husband has a shellfish allergy, and she took it seriously and made sure everything was handled with care, which gave us so much peace of mind. She also noticed my son had a lot of energy and went out of her way to grab him a sticky note and markers so he could draw — such a thoughtful and sweet gesture that really meant a lot as a mom. The food was great, everything came out at a perfect time, and you could really see how well the staff worked together as a team. Aubrei stayed on top of everything the entire time and made our experience smooth and enjoyable. You can tell she truly cares about her guests. We’re so grateful for her service and will definitely be ba