Hershey's Ice Cream

Enjoyed a yummy treat at Hershey’s Ice Cream. My son accidentally dropped his scoop, and the attendant / owner kindly replaced it at no charge. That’s what I call great customer service! I highly recommend them.

Only putting two stars because ice cream is delicious. However I am very upset with the customer service. I come here often and most of the staff is pretty rude. One of the elder lady watches tv in the backroom and leaves the front with no staff and gets an attitude when a customer comes. Then a younger lady who works there uses her cell phone while on duty with food! She messed up me and my sibs order twice for not paying attention. And when you correct her for the wrong order she looks at you with disgust. If you happen to order ice cream make sure thier getting the correct flavor… also when we corrected her on the order she didn’t even switch the cup!! What if i was allergic to nuts?!!

Service wise it was fine but honestly the person doing the serving could be a bit more friendly, she didn't smile, she wasn't even that pleasant; efficient yes, but she could use a little more training in customer service. I thought maybe she was just having a rough day, but my mother who comes there more often than I do says that she is always like that.

Clean shop with friendly employees. Flavor variety is great and some rotating/seasonal options. Parking lot is dangerous with reckless drivers and prices are a little steep.

Amazing Ice cream flavors!!! So many to pick from! They do allow you to sample a few. Way better than cold stone! Definitely will be back!!