Habit Burger & Grill

Visited Habit for the good reviews and the sandwiches and was not at all disappointed. The burgers and sandwiches we had were juicy and delicious, and so were the sweet potato fries. Also enjoyed the assortment of peppers available. Yums.

I had an incredibly disappointing experience at The Habit Burger Grill. The customer service was absolutely terrible. The staff was rude, inattentive, and seemed completely uninterested in helping customers. My order was wrong, and when I brought it to their attention, they acted as though it was my fault. No apology, no effort to correct the mistake in a timely manner. On top of that, the wait time was ridiculously long despite the restaurant not being very busy. It’s clear that customer satisfaction is not a priority here. I expected so much better from a place with a good reputation for quality food. Unfortunately, the poor service ruined the entire experience. I won’t be coming back.

The staff are rude, seem unhappy and completely lack basic manners and common sense. I ordered on the habit app to pick up my food through the drive through. Waited 15 minutes before I went through drive thru, (plus the ten to drive here). Was asked what did I want. No greeting, No "welcome to habit etc.". I told her I had placed my order on the app. Told her it was the char box and without missing a beat she told me , "oh its not ready you have to come in. " Keep in mind, im going through the drive thru, ordered for drive thru pick up. and have 3 cars ahead of me and would have to reverse around a curved bend. Why would you tell me I need to come in? waiting in the line, by the time I get to the front my order should be ready.. I placed it for pickup because I did not want to c

We arrived just before opening at 10 am. It was windy, cold outside & left outside. The doors were opened for an employee and the staff would not allow his customers to come in and get out of the cold. The men's restroom was filthy. Toilet paper on the floor, mirrors full of scum, no soap to clean hands, and no trash receptacle. The dining area had an awful odor too. I can't admit to awesome food if the presentation to customers is what I had just explained and experienced about the restaurant building. Is the kitchen kept to this uncleanliness? Customers will never know. So, "Corporate," think about it. Are your products sold to healthy standards or unhealthy standards and conditions???

There is nothing really wrong with this Habit. It was fine. It was freezing in there so we chose to eat in car. Restrooms wasn't dirty but needed to be checked.