Great Infusions

In 2013, we purchased a Rocket Giotto from Great Infusions. We have used it everyday since and it is still making perfect cappuccinos thanks to the great quality service and expertise of Sebastian. We’ve moved several times and now live in Nevada where we still rely on Great Infusions in Santa Cruz for our Espresso Machine needs. After 13 years, we recently dropped off our Giotto at Great Infusions for a routine recommended maintenance and it was ready for pickup by week’s end. It is still pulling shots like new.

Before I go into the espresso machine (which I love) I’d like to give a shout out to Sebastian! Not only did Great Infusions have the best price available for this machine, but Sebastian was great to talk with, gave me a lot of advice, and answered all my questions along the way. He also went out of his way to include several free items including an upgraded gasket, a couple cappuccino cups (with spoons and plates), and cortado cups. It’s worth noting that this machine was drop shipped from Clive Coffee. Now to the machine: This thing is built like a tank (and almost weighs as much at 66lbs)! It looks and feels very well made. I fully expect this to last a lifetime (with proper maintenance). Speaking of, it should be easy to maintain and/or repair if needed due to the availability of e6

I am the proud, picky owner of a Bezzera Magica machine. For over a decade, I took the Magica for maintenance in LA because I couldn't find anyone in Carmel I trusted to service it properly. I was thrilled to find Great Infusions. Not only did I cut my drive time from six hours to one hour; but the routine service was more comprehensive, substantially less expensive than my original vendor in LA AND most importantly - the Magica has never performed as well!

We brought our newish La Pavoni to Great Infusions. It was fixed/tuned up quickly and effectively. Communication was good and price was fair. We are very happy with the service.

I brought my profitec prosumer machine in to Sebastian. It really needed work after a couple of years being ignored. He did a brilliant job getting it working again, replacing the seized up boiler and replacing gaskets, recalibrating all the pressures. The machine is as good as new. It’s good to know there is someone who can fix our beloved espresso machines!