Frankie's Philly Steak

I ordered a Crispy Philly Chicken sandwich and it was a complete grease ball. I could not eat it. I called the manager and he told me to come in anytime and get it replaced. I went to have it replaced and they refused to replace because THEY didn’t write it down in the “errors” book. So I showed the cashier the pictures and the manager left it up to her to decide on replacement. She didn’t want to replace. She immediately began telling me they don’t replace etc. She then called the next manager and SHE SAID he refused to replace. It’s ok. I just know not to support businesses that don’t honor their errors and willing to risk their reputation for a $10 sandwich. The pictures tell the story. Beware!

Superb Chicago style foods. They serve the classics. Everything we've ordered has always come out piping hot and cooked to our desire. The service has always been great. No complaints. Restroom always smells like bleach which is great also. The restaurant is overall clean. Keep up the great work guys. Special thank you to everyone who's involved with the daily operations. You guys are doing a great job! 👍

The first thing I noticed when my family and I walked in is it was unbelievably hot in there! There’s no shades on the windows and the setting sun just cooks everyone inside. There’s woman running the register was super nice. Truly the only good thing about this place. I ordered the Philly steak fries. It came out nothing like what it was supposed to be. No onions. No mushrooms. And some mystery while goop. I don’t know if it’s mayo or sour cream but whatever it is, it’s disgusting. The beef is terrible. It’s gristly and fatty. Absolutely terrible. My boyfriend ordered the tacos. He took two bites and threw them in the trash. They are absolutely soaked in old oil with the same tough beef as my fries. We’re tossing our dinner in the trash tonight. Very disappointed.

DO NOT GO HERE!!! I ordered a Chicken Philly… took a bite and a long strand of hair was in my food. Completely DISGUSTED, I immediately called to let them know. By this time they were closing in about 10 minutes and didn’t answer. I then took pictures and threw the sandwich in the trash. I immediately called again the next morning (today) and they said they couldn’t do anything about it because I had thrown the sandwich out. Even though I had pictures AND my receipt. Disgusting!

The cheese steak was phenomenal and the fries were hot and crisp! Great tasting. However, they use the styrofoam packaging without the paper liner. So to sample the food, I ate the steak and fries that wasn't in contact with the foam (don't laugh). Different restaurant by category and scale, admittedly, but McDonald's phased out styrofoam all together. And that was over a decade ago. I've been to other local, similar spots that take that extra step. Doesn't seem much more expensive.