Foxtail Coffee - Horizon West

I never do this but need to say this as it’s still bothering me hours later. I came in excited to have some coffee after a long day. I don’t have it often but felt like i needed it today. I walked in with my kids and was never greeted. Employee came out on her phone and just looked at me. I asked her “what coffee do you guys have that would be sweet?” - i get looked at with annoyance and she replied and said “they’re all sweet”. In a moment where a suggestion or guidance could’ve been, i was told to basically just figure it out. So I didn’t buy anything. I walked out with my kids and went to get ice cream next door instead. Just really disappointing. Customer service truly doesn’t take much effort..

I work at one of the theme parks and once I discovered this Foxtail location was close to my work, I would often leave my house over an hour early just to get a coffee or matcha. I live closer to Lakeland so my commute can be a doozy sometimes. The last few times I’ve gone have been when an employee by the name of Danielle was working. I’m not sure if she is the manager or what, but my goodness me… give her a promotion! So incredibly kind! I always hope to see her there when I come in because her smile and joy is infectious to those who come in. Thank you for hiring a great employee! She is so personal and fun to engage in conversations with.

Love Foxtail, but just witnessed the employee come back in from the dumpster (leaving the store unattended for 5+ min) and then make our drinks without washing their hands. Yes… the hands went in to the ice chest that was left open too. Great training opportunity… 🤢

Nice and clean coffee shop with a convenient parking lot in the back. Chris was very nice and helpful. Will be back. Too bad they dont serve Kelly's ice cream inside this one. Probably because they are next door.

Some of my favorite coffee in allll of the city and the barista named Houda is the best! Every time I come in she provides an anuthentic atmosphere. The music that she puts on is always great! I love to come here when she’s working. I tried the golden hour latte as it released and it is divine and healing.