Five Guys

I am pretty sure it was the same crew there from Shesho Xtmas's review because they have the exact same attitude and tone. This place is hit or miss; tonight was such a ridiculous experience we will be going to the one in Elmwood from now on. They need to weed out the weak links in their staffing.

Friendly but quiet staff. Seating area was kept clean by a strapping young man with dreads. My food was made fresh with fresh ingredients and tasted better than the awful food I had at copelands lastnight. Pricing is bit high for what you get and the burgers are a tad greasy, but very tasty. $19 for burger, fries, and drink. The fries are an acquired taste, some love them after hating them first round. Thank you to the Five Guys team that did a good job.

The most disappointing Five Guys experience we've ever had. We chose Five Guys over other companies.Made an order using the KIOSK and made a mistake I guess by not selecting all the toppings that is supposed to be included with our burger. Went talked to one of the guys at the counter and explained what happened. I asked if i could get “ALL” the toppings that were supposed to be included with the order. The guy seemed like I was asking for something totally new. I asked him for a 2nd time and he started asking what kind of toppings I wanted. I said ALL of the ones that normally come with the order. Sorry for not knowing that “All the Way”, was the right terminology. After that the guy started looking at the board where ALL the toppings were listed. Then this lady from behind out of the blu

**Update: We were contacted by the store, so we are definitely happy with the company's desire to make this right.** The most disappointing Five Guys experience we've ever had. We go to Five Guys for consistently great food and service. Not this time. Made an online order and picked up four burgers and fries. Got home to find that one burger that was All the Way, had nothing but a patty on it. Another burger was supposed to have no cheese but had cheese, and another had the pickles ON THE OUTSIDE of the burger (this was NOT just a case of them slipping out, it was obvious they were never put on the burger). Even the burger that had all of the toppings, it was obvious something was not right with it, the bun, the meat? Not sure what exactly was off, but it definitely was not the best burger

Service was Quick .They had a Line But the Young Man at Register was Very Professional Respectful Polite,Kind and Knowledgeable about his Job He Read back Our Order to Us.Had a Smile on his Face All the Employees were Very Fast and Had Smiles.It's Nice to go To a Place Where Workers Do Care.Restaruant was Also Very Clean.