Five Guys

Amazing staff, fantastic food, all great. They gave us lots of extra fries, everything avlbove and beyond. The nice waitress even gave us great suggestions for the food. Definitely recommend.

Horrible service. I ordered a burger with the works "all the way" and fries and vanilla shake. What I got was absolutely a disappointment. I ordered to go. They were dealing with 2 other people who had messed up orders and then called my number, very distracted with the other incorrect orders they were trying to correct. I trusted my order was correct, but noticed I didn't have my shake that I ordered and paid for. I asked about it and they said "oh, just go to the register and order one". I said, "no, I ordered and paid for it already". They finally got it to me. Then I looked in my bag and there was a burger on the bottom with fries piled on top. I thought all was good. Then I get home and my burger had only 1 patty and was plain, and one bun was missing half of it. So I had 1 plain patt

I typically enjoy going to this place always good service consistency is hit or miss. It seems as of lately time management needs much improvement! I walked in and was told two minutes for french fries the young man walks past the fryer several times finally putting french fries into the deep fryer and somehow two minutes turns to 15 minutes as the other orders are coming out. Hopefully this was a one off and not trend

Where do I start? No greeting upon entering and no one taking care of customers at counter. No eye contact, no “I will be right with you”. Must have been short staffed or frankly, I don’t think they care. One thing I have always liked about Five Guys is the service and hustle from the team. The dining room looked in disarray with a Chipotle cleaning meaning zero attendance to it. Not surprising the food was not good. Order was wrong, ordered a little cheeseburger all the way and I got a bacon cheeseburger with someone else’s toppings. Fries were definitely cooked in old oil they looked transparent. I know it’s hard to find people to work but someone owns this business and is not aware that they may be the rare Five Guys that closes because customers will find another location. Just really

Five Guys in Amherst continues to deliver very good food, as it always has. The burgers and fries were fresh and well prepared, and the quality remains consistent. Unfortunately, we had difficulty finding a clean table, as most were dirty and the garbage bins were overflowing. It seems that, like many other restaurants and businesses today, they may be struggling to find enough staff—or staff willing to keep up with the workload. The food is still excellent, but the dining area could use more attention.