Firehouse Subs Woodstock

I've never had a bad experience with this place. I wish the Firehouse that was closer to me hadn't moved, but it's worth the drive for a good sub every now and then. I usually use the app, and the food is always ready by the time I arrive. I haven't experienced any issues with order accuracy or anything.

Food is great but what’s the point of having a customizable option, us customizing the sandwich how we want it, and the food maker just making it how it is on the menu and repeatedly ignoring the customizable instructions that were left on the order. This has happened more than five times within the last few months. Probably the entire year. Every now and then they will follow directions. Guess it depends on who’s working that day. I wanted pepper Jack cheese and not American cheese. It changes the taste of the sandwich. I also wanted two extra sauces that would change the entire flavor of the sandwich but since they didn’t add it. I’m stuck with a bland sandwich. For $14 I want my sandwich made right every single time.

I just want to say, this firehouse subs in Woodstock absolutely killed it (did a great job) on the food today! I got the thanksgiving sub and fries. The bread is soft and fresh, the stuffing and turkey taste amazing. The fries are a great new addition and taste amazing. I think I have a favorite new fry style. The hero sauce can definitely come in a bigger sauce cup especially for the amount of fries they give you, regardless amazing job guys!! Also my order was done at the time it was supposed to be when I ordered online. Amazing job!

Tiny pickle they must be slicing them with a knife to save money or to lazy to get a real pickle. The size of my pinky. And I got a large hero Review update ( a month later) today I still had a small pickle with my extra long sandwich. I got a large combo with chips and brownie. Nice workers but the stock is small and I will no longer give my money to this company. I get the same sandwich (hero sandwich)

I ordered a meatball sub and it was COVERED in mayo. Did I order mayo at all? No. I honestly couldn’t think of something more disgusting to put on a meatball sub. $17 for a sub and it’s completely inedible.