Firehouse Subs Troy

Went in and got a meatball sub to go. Cashier was super friendly. Got in and out in about 5 minutes. Got home and opened my box to find not one, but two pickles. Genuinely hope that amazing things come her way, made my day. Would give 6 stars if I could.

We were passing through and decided to stop at Firehouse subs. Horrible mistake. The staff were unfriendly. Then when they could not get our order correct, they refused to help fix it. Pearl, the shift manager, screamed at us. One of the sandwiches they made was a gooey mess drowning in mayonnaise. Do yourself a favor and go to Subway. We have stopped there numerous times when traveling through and have always experienced wonderful service and great food!

Took my kids out to eat. They were patient with my autistic daughter and very helpful. Good food, good people, and a clean restaurant. All the things you need for lunch when it was drizzling rain outside all day.

My first hint should’ve been that you could barely see in the windows, they were so nasty. Get in there there’s stuff all over the floor, it was just dirty. Waited and waited some more and waited even longer and finally somebody took my order. Simple roast beef sub with extra onions, light lettuce and tomatoes with a lot of mayo. Sounds simple right. Evidently not simple enough, I got my sandwich go out to the truck there’s barely any mayo on it and there was six pieces of onion on it. I take it back inside and they tell me they were out of onions?!?! I said OK but it was supposed to be extra mayo too and they didn’t seem to care so I got my money back and walked out and went somewhere else.

My first time trying Firehouse Subs was a complete disaster! Help me understand why the Philly Steak and Cheese was served wet with soggy bread? I'm so disappointed after hearing nothing but great things about the subs, salads, and limeade. I asked for a small and was given a medium, I asked if American cheese was available instead of provolone and was charged extra for monterrey jack. I'm sure it was just a bad experience that hopefully doesn't happen often but definitely not worth $10