Firehouse Subs Menomonee Falls Station

This firehouse subs is one of my favorites, the workers are always extremely nice and greet you when you enter and exit. Even with them being extremely busy with mobile orders they helped me in a timely manner and I got my food extremely quick! The food was great. The second orders slowed down the one worker was in the lobby moving the floor mats and cleaning! Very great staff at this location! Will be back for sure.

Went tonight. Had a very nice experience! Lisa was very nice and answered my questions (I’m a food blogger and we were chatting about the sub she was making for me) so i appreciated the chat instead of “here’s your food. Bye” like how some people are. Very nice and welcoming. And also the fries 10/10! My sub was great too. But i always get that. The fries were new to me! So good!!! Also my mom and i split the New York steamer and she never had firehouse subs but now she wants to get it every time we go to the falls. “That was the best sub ever. We have to get that again!!!!” -her words. Thanks for the great experience!

Fast and friendly service! Ordered in person and food came out quickly. And, it’s hot! Very welcome on a cold Menomonee Falls day.

I wasn’t pleased how after dining in to eat subs, my daughter asked one of the employees where the bathroom was. He replied oh it’s outside and pointed out the window. My daughter was so convinced because of how serious he was she was confused. I turned around to ask him what he say and he laughed it off and another employee that was behind the counter gave clear instructions on how to find the restroom. I feel like as a customer that was very unprofessional and distasteful for an employee to respond in that manner regardless of if it was a joke or not. I thought it was completely immature and inappropriate to tell my teen daughter to go outside. However, the woman behind the counter was very pleasant and nice and the guy at the register was nice as well.

After ordering through the Firehouse Subs app that's where the easy or good experience ended. Upon arriving at the store there were 10 other people waiting for orders. We got ours 30 minutes after it supposed to ready. More people showed up and the line of people got deeper waiting for take out orders. The problem is they only had 2 employees working. Don't order gluten-free here. While there was a separate board for the preparation, the employee didn't change gloves and cross contaminated the food. On top of that the sandwich toppings were switched on the regular and gluten-free order. There will not be a repeat visit. Management needs to make better staffing choices and retrain on food handling.