Firehouse Subs Mansfield Road

I visited Firehouse subs at around 1:45p today and received the wrong sandwich which I didn’t realize until I made it back to work. I returned to get my correct sandwich and Morgan who was in the drive thru remembered who I was and was very apologetic. I wasn’t mad about it, we’re human we all make mistakes but the way she handled it was top tier. I wish there was a Morgan at every establishment in this city. Great customer service has been lacking so much in this city lately and she was a breath of fresh air. She was kind, friendly, and caring. Morgan if you see this review I just want to thank you for being who you are! I’ve been dealing with a lot lately and she warmed my heart and made me smile. Morgan you rock! She needs a raise!! FYI this was at the Mansfield Rd location.

I love the food here and would love to leave a better review but I had an issue that hasn’t been resolved. I ordered through the app a sandwich combo and received only French fries instead. I was in a hurry and didn’t double check before I left the store. I left feedback through a the survey and even left my name and number for the manager to make it right the next time I was in. I received now follow up or call. Would love to just be credited a a meal to make up for the missing order. Hopefully, someone over the manager will see this and be able to help.

First time trying Firehouse anywhere other than Pennsylvania, and it was just as good at this location. Fast service and the food looks like the advertising, which has been my usual Firehouse experience. The steak and cheese was fantastic! Clean front of house and clean kitchen. 100% recommend.

I liked way the various meats were brought to your table for you to choose which you wanted. Always fresh off the grill.and cooked perfectly. The sides and salad bar had great choices as well. Our waiter was fun and very helpful in explaining the process as also. Love to return.

A Grand Opening Success! What an amazing first day for Firehouse Subs on Mansfield Road! I made sure to stop by, and I'm genuinely thrilled they've finally opened on this side of town. From the moment I walked in, the staff was welcoming and efficient, and the food was perfectly fresh, just as you'd expect. They truly hit it out of the park, and I'm already looking forward to my next visit!