Firehouse Subs Hanley Road

Excellent subs. My favorite! Great rewards program. Really friendly employees. Clean restaurant. Fast service

I discovered this place after many years of going to the "other" Sub shop. This is much better. Vegetables are fresher er and the cheeses are better. I can't tell you about the meat because I am a vegetarian.

They usually hit everything on the nose, but the last few times I've visited, I've had to either go back to the store or check our stuff and have it fixed before I leave because the order is wrong. One time, my husband ordered the simplest sandwich with bacon added on. We pick it up and get home, his sandwich had EVERYTHING on it. My sandwich was wrong as well. They were close to closing, but we stayed only 5 minutes away so we went back. As soon as walked in, the guy says that they're closed. I continued to show him the sandwich vs the receipt and he replaced it. Cool. The last time we were there, I checked the order and the bacon (that costs extra) was not on there. 🙄 There were times in between were something wasn't right. They do not pay attention in there like they used to. So check y

The food is good but here again it is expensive in comparison to other sub shops that I've eaten. Employees are nice friendly. The restaurant is clean however it is expensive.

The food is good, but the service needs improvement. Each time I visit, no one asks about my rewards points. When I mention that I want to add them, the staff doesn’t follow through. Even after reminding them multiple times, they still forget.