Firehouse Subs Concord Mills

Line to pay went nice and fast but then had to wait 35 minutes for a sandwich on top of that. They were out of pickles, roast beef and napkins. I get it’s a holiday weekend but everyone else plans ahead why can’t you?

I was at this location of Firehouse Subs earlier today and after my husband ordered a sandwich I saw 4 employees eating behind the counter. 2 of those 4 employees LICKED THEIR FINGERS, and 1 of those employees then grabbed a bag of chips and handed it to a customer. I also saw employees behind the counter not wearing gloves.

We wanted something to eat before the movies. My wife always loves a good sub, but we also don't want to pay dine-in prices for it. Yet, we didn't want to leave the mall.  So,  we finally tried this place. While it was a bit pricey, we definitely tasted why. This was a very hearty and flavorful sub. Now, we won't do this time we go to the movies, but we'll definitely look to treat ourselves with a sub on special occasions.

If I could give negative stars I would, unfortunately google doesn’t allow me to do you still get a star. I ordered my food off the app, I got a firehouse hero, all I did was change the cheese to pepper jack, no mustard, and add an extra pickle on the side. Instead I got a sub that had no pickle on the side not even the one they normally give, so I ordered extra and got 0. Then my sub is loaded with mushrooms all over it, I don’t like mushrooms and they weren’t supposed to come on the sub. I then went up to the manager, he said that I can either get a refund or them to remake my food. I was on my lunch break and didn’t have a lot of time but I haven’t ate all day and it was already way past lunch time. I asked if he could just remake it but since they’re the ones that messed up if they can

Had the Smokehouse Beef & Cheddar Brisket sandwich. The food was good as was the customer service. Associates were friendly and helpful. One of the machines they use to heat the food wasn’t working. If I hadn’t been watching what took place I would have been upset at how long it took to get my food. The workers handled it well and kept me informed about what was happening. Not your average mall food.