Fatburger & Buffalo's Express

ONLY GO IN THE EVENINGS FOR GOOD SERVICE. This is one of the best burgers in Fairbanks. Possibly the best. I’ve always gone in the evening for dinner. The staff is normally happy and joking around with each other, creating a relaxed atmosphere. I went in for lunch one day, the staff seemed to be stressed. The lady (I guess the owner/manager, white, 5 feet tall, with black Oakley glasses) who took my order tried to up sell me on getting a meal, instead of just a burger. She got annoyed when I turned it down. Her attitude and service almost turned me away, but their burgers are good enough to keep me coming back. I now only go in the evenings and have had only good service so far.

I like to Suport local businesses and am willing to pay more to do so. I got the smallest burger and fries with a shake for 24 bucks. The girl at the register was very nice. I got the meal to go. I saw there were 2 or 3 packs of ketchups so I asked for a few more. I got them and was about to leave and I hear the lady working in the back (I assume she thinks I already left or couldn’t hear me) carrying on and outraged I asked for more. Ridiculing me and saying I am going to have to start paying for them to her coworkers and everyone else in the place to hear. Very bizarre especially after paying a fairly premium price. I ended up with 5 single packets. Food was barely average. I would never go again.

Wings were horrible. Not crispy at all. BARELY any sauce. The meat of the wing felt like cartilage. Won't go back for the wings. The burgers were good tho.

I like their food but when I had finished paying, my receipt came out of the machine and the cashier told me to grab it, so I did. Then another employee started accusing me that I took from their tip jar! I stated that I had been told to grab my receipt and she continued to tell me I stole from their tips! I continued to show her evidence that I literally grabbed the receipt. She finally dropped the accusation and tried to make up for it by telling me my purse was cute but I will never be going back there again.

Burger/fries were served room temp, with 1 tiny tomato slice and no mayo I ordered. Dude called my name then told me no he didn't call my name and just walked away. This was 10 seconds after he called it. I had to yell after him to get his attention again. He came back, rechecked the 2 orders on the counter, and handed me my food, without a word. It was cold. First and last visit to Fatburger