Emerald City Smoothie (Inside LA Fitness)

I had a very disappointing experience when ordering a smoothie today. I asked for a 24oz smoothie with two scoops of protein. The young lady who helped me made the drink and handed me the cup, but I noticed there was still a noticeable amount of smoothie left in the blender jar. Instead of serving the rest to me, she threw it away. When I asked her why she discarded it—especially since I paid for a specific amount—she responded very rudely, saying she gave me 24oz and it wasn’t her problem. I calmly suggested that maybe she added too much water, which caused the smoothie to exceed the usual portion, and that it’s unfair to throw away something I paid for. She defensively claimed she knew exactly how much to add and insisted I was wrong. Her tone and attitude were extremely unprofessional

The phone number might as well be removed from the listing, because no one ever answers it. I’ve called on multiple occasions, trying to place a phone order or ask a question. I went in person today and asked if the phone number wasn’t working and she said they don’t take phone orders, so she’s never answered the phone before. 😳 I have gone to several Emerald City smoothies and have never run into an issue doing a phone order. Yes, I understand I can just go in and order and wait, but with two little kids in tow, ordering ahead just makes life a lot easier. But the ordering platforms usually say a 30+min wait. So more often than not, I just go somewhere else. It just seems silly to me to have the phone number listed and have no one ever answer it.

Customer infront of me finished ordering, and I had expected to be at least greeted/acknowledged (like in most places) but instead was ignored. She didn't ask if I had a loyalty card/phone number, so I lost a point there, ugh. When she did start my order, she was smiley and cheerful. But, as I was walking out drinking my smoothie, I was immediately put off and EXTREMELY disappointed. I'm pretty consistent in ordering my smoothie, and this tastes Horrible. It was a tropical like smoothie but was OVER power by vanilla and Whey protein. The flavor is Totally OFF PUTTING and tastes like left over smoothie wasn't washed out from the blender🤨⛔️. There goes $11 in the garbage as I didn't have time to go back in and get my money back. Won't be coming here EVER AGAIN on my way to work 😒

The employee in the gray gym suit with long hair was very kind and helpful, assisting me with my protein selection. The facility was clean, the service was efficient, and the smoothies were delicious.

Do not come here! I went on a Sunday afternoon and they had only one staff member working who was very new. The guy in front of me decided to order for the entire VW dealership so that took forever and she had to check the recipe several times for each drink - even at one point putting ingredients in the blender and then dumping them out to start over. After it was finally my turn she couldn’t figure out how to get he points card to work so I couldn’t get my free smoothie. She said she would call a friend to ask since she is new - I chose to pay for it rather than waste any more time. Ten dollars and a very runny smoothie later - I am disappointed. She looked at the recipe multiple times and still got it wrong. Do yourself a favor and drive the extra mile or two to another REAL location. O