El Pollo Loco

Absolutely a very horrific experience. The food must’ve been sitting on the grill for at least an hour. The employees were laughing and giggling it took so long to get my food. And I was the only one in the restaurant at 805 pm. Your employees need to learn Customer Service. Your restaurant used to be so good. The food used to be so fresh.

Food was freshly cooked and very hot. I've never received my order before quite so hot. Employee that helped us was friendly, and professional. The restaurant was clean and items like napkins and straws were well stocked.

Stopped by El Pollo Loco during lunch rush on my way to work and had an amazing experience! Let Veronica know I was in a pinch and she crushed it - food was ready in under a minute 🚀. Big shoutout to Veronica and the kitchen crew for the lightning-fast service!

Restroom doors need to be fixed, it’s really to open the door, they don’t even have hand soap, I don’t want to think this is the way employees handle all the items inside the kitchen.

The chicken and avocado burrito is good. Prices are ok. The interior is clean and inviting at this location. I tried the fitness bowl. The quality of the lettuce did not live up to expectations set by the Pollo loco TV commercials. The grilled chicken was quite OK.