El Pollo Loco

I order a chicken burrito and I ask the girl thru drive thru to please cut the burrito I. Half she said ok.. well she didn't and I walked in to ask to please cut it in half and the Latino young tall guy he got all mad and throw it away and I was like u didn't have to do that just cut it.. he ignore me and made me a sloppy burrito and he smashed it to a plate not very happy with the service .. so I give this place a bad review. Remember I am the client and if u work there and u have an issue oe something personal is NOT MY FAULT... also give me hard bones chip my teeth.. smh

Probably one of the best El Pollo Loco locations I’ve visited. Super friendly staff, really good food, and very clean tables. I had a great experience !

Can you believe this is a DOUBLE chicken tostada...if this is double chicken id hate to see the regular. I hadn't eaten here in a while and decided to give it try and now I remember why I hadn't eaten here...and wont again

I am writing to provide feedback regarding my recent experience at your Pollo Loco location. On June 4, 2025, at approximately 3:44 PM, I used the drive-thru. I initially attempted to order a 2-piece chicken combo but was informed that there would be a 15-minute wait for the chicken to be ready. When I inquired about the wait time for a salad and a Pollo Bowl, I was told that those items could be prepared immediately. As a result, I ordered a salad for myself and a Pollo Bowl for my toddler. The employee who processed my payment did not provide me with a receipt. Upon arriving home and beginning to eat, I discovered that the chicken in my salad was raw. My three-year-old daughter had already consumed most of the chicken from the Pollo Bowl, which I was unable to inspect before she ate it.

I love coming to this place. It’s very good chicken and people