Einstein Bros. Bagels

Ref: Unprofessional behavior and no corporate response. On Friday, January 2, around 7:45 a.m., I had a very disappointing experience at the Einstein Bros. Bagels in South Miami, FL. Despite light customer traffic, I was not greeted or acknowledged. When I placed a simple order, the employee’s tone was curt and unprofessional. The employee—later identified by another staff member as the manager—walked away during the transaction, refused to provide her name, and referred to me as a “problem customer” within earshot. I was treated noticeably differently than other customers. I also have a photo of the employee making an obscene hand gesture, which I referenced in my communications with the company. I contacted corporate through multiple email addresses and sent two certified letters. Mor

Customer service at this location is consistently poor. Staff interaction was rude and unwelcoming. I paid for an add-on item that was not provided, and when I politely raised the issue, I was met with a dismissive response rather than a resolution. No apology or attempt to correct the mistake was offered. After reviewing feedback from other customers posted approximately a month ago describing similar issues, including rude behavior and lack of management response. It appears this is a recurring problem rather than an isolated incident. In my opinion, the business benefits primarily from its location. In a less favorable area, service at this level would likely not be sustainable. I would recommend considering alternative nearby options such as El Bagel or Toasted Bagel for a more pro

Ladies inside were so kind and quick! The food was amazing, and so were the drinks. Definitely coming back soon!

It's unfortunate that, in a place where both a Black woman and a Latina work at the registers, they would both have the audacity to act in a racist and mocking way toward a customer simply because they don't speak perfect English. It's disappointing that, in a location where the product is genuinely good, the customer service falls so far below expectations. One of the cashiers spends a lot of time on her phone, speaks to customers in a rude and unpleasant manner, doesn't greet anyone, and doesn't even say thank you after a purchase. Sadly, people like this still exist - but what's even more disappointing is that this establishment seems to take no action against these employees, even after other customers have reported similar experiences. Maybe I don't make much of a difference, but they

Amazing service from Tay at Einstein Bros. Bagels! So welcoming, upbeat, and on top of everything. Definitely turned a regular bagel run into a great start to the day. Highly recommend! My interaction with her was so pleasant and I look forward to my next visit and seeing here again. Her professionalism is appreciated and she is an asset to the company.