Dutch Bros Coffee

I was very excited for this location because the one on Hualipai has the worst parking. It sadly doesn’t deliver. The people are always friendly, but the line is always so long and the mobile ordering seems to take longer than if you went to the drive through. I just don’t have the time to wait that long for a coffee, so I’ll just stick with Starbucks. Maybe if you split the staff to have people concentrate on mobile and walk up and the others to do drive through maybe that could help?

this location always seems to be busy no matter what day of the week or time you go. went today, placed my mobile order at 6:58 am, my app said it would be ready by 7:05 am. i arrived at 7:08 am and the drive thru was wrapped around the corner, and the pickup window was packed. people and myself included were waiting 30 minutes for one singular drink. the worker was apologetic and i know that they try their hardest, but the ordering system is just inaccurate and can be frustrating. definitely wouldn’t go if you can’t wait around for a while. the espresso also seems diluted, every time i get a drink it seems there is more of a milk than espresso ratio, and sometimes just tastes like milk with a flavor shot. i always appreciate the workers they are always nice, i feel some things just need a

If you want good service, you have to order ahead through the app and if you don’t, it takes forever if the line is big, but all the kids that work here are very courteous and kind so once somebody’s giving it a one Starr, they must’ve been the problem. Y’all doing a great job thank you for getting me started for the morning shift and the coffee beats Starbucks any day!!

Just waited ~25+ minutes for a simple coffee. No apology for the service. Nobody visibly working. Handed the cup to me with the lid halfway off which spilled and burned me. Just wow, I had previously removed a negative review to give this place another chance and they just get worse and worse. 25 minutes. I timed it.

Usually when I come here I have the greatest experience. Today November 15 at around 11 I had the worse experience. The employees were rude and never ended even taking my order. I pulled in and one of the employees came to take my order and then walked away without saying anything at all, the only thing I said was hi. I found it weird but was like whatever do I waited and didn’t pull up because I didn’t want them to think I had my order, then another girl came up and asked me to pull up so I did slowly asking why other cars were getting their order before me, she just told me they do zig zag and walked away. I never got my order taken and I watched as everyone behind me was, I ended up having to just leave. So whoever was working today in the rain is terrible and needs to learn how to do t