Dunkin'

I love Yohanna’s energy, she’s so welcoming also the staff made my Coffee yummy and over all 10/10

Stopped by to try the new Banana Chocolate Chip Bread on their National Banana Bread Day. It turned out to be a prepackaged slice of bread that cannot be reheated. After checkin on Yelp, it offers a free donut for purchasing a medium or large coffee. However, when I showed that free donut offer to the counter, the staff said it cannot be used, and insisted that I have to show a QR code. After more than a minute of looking up on Yelp app, no code can be found. After accidentally clicked on Mark as Used button, the free donut offer was gone! Wasted my time and frustrated! Why do they offer any offer that that cannot honor? There were many dirty spots throughout the store. The restroom lock was loosened.

First impressions: I felt like I was assumed to be homeless or some such. Details omitted because I'm not interested in putting anyone on blast. Once we got past some awkwardness and confusion on my part, I had a positive experience. The coffee was good, the place was clean enough. Will I be back? I wasn't impressed but yeah, maybe things will be better next time.

Everytime I've been to this location something goes wrong. They miss an item, they make it incorrect, or the wait time is longer than average. Their parking is also horrendous and the customer service and vibe from employees could overall be better. If you want to go to a decent DD just go to the location further down the street that's also in Wheaton.

This place just isn't like it used to be. The entire city isn't what it used to be. It's really unfortunate that things are always being built over or totally redone. Unfortunately that's the case with this location. I guess the saying is true; you can never go home. Wheaton will no longer be the gem it was in the 70s-90s. It's just a hollow shell of itself now. The customer service here is severely lacking as well.