Dunkin'

U so door dash and when I arrived I got ignored so I reached over to check the bag and the little girl told me not to do that again. I was I. There for a good 20 minutes and she told me they were out of a drink that my customer wanted so I had to text my customer and ask her if she wanted something different which she said that was fine so they had to rip open the bag and take it out. Take her donut out and put the drink in another bag will come to find out they didn’t have that drink and then they had what she really wanted so I just said yes put it in the bag I need to go I’ve been here like 20 to 30 minutes now and I said I have other peoples bags in my vehicle which is food and it’s getting very cold because I have to wait on you She was rude.

I usually get munchkins every other weekend for my grandkids. This day was no different. Placed my order on the kiosk. Several other customers who came in behind me placed orders. Took almost 20 minutes to get my order, meanwhile those that came in behind me placed and received their orders before me. Not until th 3rd time where I had expressed my dwindling patience did I finally get my order. Yes, they were busy but nonetheless 20 minutes to get a 50 count box of munchkins is unacceptable!

Absolutely horrible customer service. I have been waiting in the drive through line for over 20 mins for a Mobile order. Even if the line is backed up inside and out they continue to accept orders from customers which then slows down their business even more. They then become short and crabby with customers because they are trying to keep up with the orders they created. Instead tell the customers politely that they will have to wait a few mins so you can catch up. It didn’t used to be this bad when the store manager chet was there.

My husband and I stopped here and I wanted a pumpkin flavor hot coffee which I was so thinking forward to! It was disgusting burnt tasting just gross! We waited forever for our stuff and It showed on there computer screen our oder was ready, I went up to get it and I had gotten my coffee and I just asked about the rest of my order and this one coworker a guy remark well ITS NOT DONE YET! In a rude way, and I said oh ok it just had said it was ready then he said well it's not always right ya know! Horrible attitude! Wish I got his name. We will never be back to this location ever!!!

Absolutely terrible customer service. Been here over 20 mins been waiting over 9 mins and counting for anyone to say hello or take my order. There tips will reflect it and same as this review. Then maybe if management actually cares enough to look at the reviews I would second-guess that since I got a 3.7 star and declining they should probably retrain their employees on customer service standing around staring at your customers. Why not serving them for 1015 minutes it’s probably not a good image for your company. It was an absolute nightmare experience at best.