Dunkin'

One of the worst locations. Staff is rude. Staff do not listen. I stopped going to this location over a year ago, kept getting order wrong. Figured I would try again out of convenience. That was a mistake. Travel up 12 to the Dunkin in volo. Far better experience

Does not know how to make a vanilla iced coffee with half and half/creamer. Gave us black coffees and when asked if half and half or cream was added the employee said yes and continued to hand us the drinks. Huge lack of customer service and “barista” knowledge here. Avoid this location at all costs. Don’t waste your money or time here.

Duncan Wauconda IL staff are awful. Stood at counter without anyone taking my order, while some prepared food and others were surfing on their phones. After a long wait, got in car to go thru drivethru to actually get order made. Told an item I ordered was discontinued even tho it’s still on the electronic drivethru menu. Told one price when it was a different price. Then gave me a blank stare when I told them I had been inside trying to order. Need complete reset of staff or training on customer service.

I asked for a Caramel Macchiato it tasted like burnt coffee, I brought it up to the desk asked for another one, gave me another one with no improvement. I gave it back to him saying I think your coffee is burnt or old, he didn't offer to give me another one nor did he ask to refund me. I don't go there often but I can tell you for sure, I won't go there again.

Gave me a cup full of ice instead of an actual drink, and paid 22 dollars for a burnt croissant as well. Unacceptable.