Dunkin'

This is by far the worst service at a dunkin' i have ever seen! We placed a mobile order at 7:20 am and didn't receive the coffees (2) until 8:03 am. The manager is a cranky and mean older woman that treats the staff like garbage and is rude to customers. I will never go to this location again and I am going to spread the word about this location. Do better and get a manager that can handle being in customer service!

Dunkin donut never gets old. The donut is soft and light, with a good amount of toppings. The coffee flavour of the ice coffee is nicely blended in their drinks. The hash browns are simply the best ones!

I don’t usually have a problem ordering here. But today I ordered 6 donuts, it was all put in one bag! She only gave 5 instead of 6, had to asked for the 6th donut. Thats why always asked for your receipt and double check your order. Limited dining and parking. No “Hi”, “Hello” or “ what can I get for you?”. Not even a smile. Staff could use some cheering and some holiday spirit! Lots of visitors coming from the North stopping by here. We should be more cheerful regardless if it’s busy or not. Customer service is key! 🍩

I’m not generally a person to write reviews or ask to speak to managers but today while I was in the Swanton Dunkin I ordered two hot chocolates and a bagel with cream cheese. Not a hard order and I understand that I’ll get my order in the line it was received. I waited less than 5 minutes for our hot chocolates and that was wonderful. Then waited a few more minutes before asking an employee walking through how long on the food we ordered. Her response was sarcastic telling me that it’s “probably right there being made I’m not gonna lie” while chewing her own food. My boyfriend standing next to me was beyond himself and began walking out due to the disrespect. Overall I would think standards would be set in place for these types of things because everyone deserves a break but to speak to c

Terrible customer service and will disrespect you if they suspect you are a Canadian. The lady cashier with the septum ring spoke about my party’s dissatisfaction to another customer which lead to an altercation in the parking lot. The cashier fostered a threatening environment where a local customer harassed us in the parking lot and racially profiled someone in my party. Aside from the disappointing service and food, we felt very unwelcome. Do better with your employees Dunkin!