Dunkin'

I pulled into the drive thru mistakenly thinking I wouldn’t be sitting long because I was in fact the only person in drive thru, I wanted a half dozen donuts and could not even receive the donuts I wanted because they were out AGAIN, had maybe 6 or 7 options at 4:30pm. I visit this establishment often because it’s convenient because of where I work. And all week that’s I’ve came after 10am there’s no donuts. Or only a select few. I sat in drive thru almost 20 minutes for 2 drinks and 6 donuts. I understand if there is lobby commotion , but I wasn’t even acknowledged at the window AT ALL until my order was ready. As someone who’s been in food for 10 years, I have no understanding of the customer service that happened here. Yes understandable if I had to wait on my drinks or donuts, but to

By far the best customer service, I've encountered! Everyone is always so friendly! My drinks are always fresh snd delicious! And the drive thru is super fast! 5 stars 🌟

Dunkin' Steubenville was awesome to us, especially Mr. Donut Boy. He had such a kind personality and was so helpful. After living overseas the last 4 years, it was so nice to get coffee and a dozen donuts, and be welcomed with such nice customer service. Thank you!

All of the workers here are pretty nice, except for one. Sarah is always rude and gossiping every time I go to this Dunkin', it always ruins my experience. Not how I want to start my day. Probably never coming back, until they replace her.

Service is horrible on Sundays at least. Can’t say for the rest of the week. All these 5 star reviews are fake. Went today on a Sunday , probably their busiest day of the week, I would expect you should be ready for a lot of customers, didn’t have 2 types of donuts/ fritters that we’ve been using as motivation for good behavior in our kids and the drive through took 15 minutes. Kids unhappy , parents unhappy, everyone unhappy, never coming back even though it’s close ****update 3 years later, had a gift card Sunday, 11:15, peak hours,22 trays of empty donuts! Messed up order, and took a solid 20 minutes. Don’t expect any fast service. See pictures of the misery on my child’s face Save your time, go across to Kroger, get your donuts in 2 minutes with no competition at 1/2 the price and th