Dunkin'

Worst experience I used to go to this location a lot and food and service was very good. NOT ANYMORE this location is terrible they never have anything you are looking for employees are rude and lazy. My coffee tasted horrible and I asked if they could remake I was given an attitude asking what did it taste like and then another employee saying guess we can remake it with an attitude they were both very annoyed mind you there was no one else waiting during that time. It’s unfortunate that this location is close to my house the other Dunkin Donuts on Lowell street in Peabody is excellent.

I walk in noticed many employees, however one counter person taking on a very confused customer who went on ordering for days. I actually left and will not return. This cashier should have requested back up rather making me wait 10 minutes for nothing. It always come back to poor management!

I go to a lot of Dunkin' Donuts locations. This one seems to make a lot of mistakes. The staff is nice enough but there always seems to be something going wrong with my order here. Wrong milk-substitutes used, wrong drink entirely, missing mobile order, selected flavor or sweeteners not used at all (today). If it wasn't the closest, most conveniently located to my home, I probably wouldn't gamble coming here anymore.

Young girl at the counter was asked ‘do you have midnight ice coffee?’ She says I’m not sure??? I looked at het and said well…. I kinda need to know….. she says. ‘We have it in hot coffee?’ Listening skills just lacking. And I received it and I guess I have to ask for Liquid sugar for ice coffee because now I’m crunching sugar. SMH never again.

Wonderful experience…the staff was friendly and got my order perfectly correct despite being very busy. Probably the best experience I’ve had at a Dunkin Donuts…kudos to the wonderful people working here.