Dunkin'

Updated review 12/25: After over a year of being a regular, I have noticed some improvement, but only when experienced staff are on shift. The long-time employees consistently make drinks correctly and understand what they should taste like. When new or rotating staff are working, drink quality drops noticeably. If anything can be taken from this, it is that proper training and retention matter. Updated review 6/2025: too much staff turnover, rude staff with attitudes when you ask them politely to remake the drink. I’ve attached a photo of an expresso drink. The one on the right was practically milk. Remade it to the correct version. Practically happens every time. This place is very convenient- but if you order anything other than an iced coffee- your order will be wrong. Long wait times

The slowest dunkin' I've ever been to in my life. Anytime I've gone, even if there's just one car ahead of me, at minimum its 10-15 minutes for a coffee and a pre-made sandwhich to be warmed up. Everything tastes the same like there's some sort of sugary film on everything and there isn't any other flavor.

It is unfortunate that this is the only local drive through coffee shop near us. We come here for the ease and convenience as they are right outside the call in gate. But you have to make sure you double check every item every time. We recently went though the drive through, I ordered a breakfast wrap while my wife got a sandwich and hot chocolate. Not only was her hot chocolate just watered down coco mix, I never received the wrap we paid for. If it wasn’t for the fact I had to get to a meeting, I would have gone back through the line, but it takes 20 minutes just to get to the window. Very disappointed with this location and will not be returning anytime soon.

Dunkin’ really just be hiring anyone. Person who took my order was rude. I pull up to the window and he tells me my total and I try to give him my card to pay and he just starts stacking straws while My hand was getting tired. Then he takes it and hand my drink whole time he’s not smiling just acting like he hates his job. He gives me my drink and he says have a good day but not even being able to fake that he enjoys his job. Is not my fault you have a bad job you choose to work there. Don’t take out on customers because we’re the reason why you’re getting paid to do your job. But this Dunkin is going down hill every year.

Just went through the drive through to pick up an order. Once we completed ordering, I heard the staff member start to say “she sounds-“ then gasped and cut their mic. Then the person who took our order was no where to be seen as we got our stuff. They’re rude and slow. If you’re going to talk crap about a customer atleast be smart about it. 03/06- placed a mobile order at 7:19. I know they’re short staffed so I know that my order will take longer than expected but they will serve their buddies before serving the people who already placed an order. I watched them serve 2 people who ordered at the counter before me. I finally got my order at 7:32. I didn’t have a large order either, just a shaken espresso and bagel bites. They just need to be smarter about which tickets they serve first. I