Dunkin'

I come through the drive through on an almost daily basis and they usually do amazing. This morning I ordered a hot drink and it came out cold as ice. I tried to call to make sure they were aware that there could be an issue with their machine again and the phone rang for almost two minutes with no answer.

I understand that the iced protein LATTE is new, but the past 2 times I’ve went through, there’s been no espresso in my drink. It’s just milk and flavoring. Staff needs to be retrained on how to make these. After asking the second time it happened if there was espresso in it, the employee acted annoyed. I’m not one to complain but when I’m paying $7 for a drink, I’d like it to be made right.

Here I am, three months later and Davyne, this amazing girl, again made me a special drink, to my liking. THIS is great customer service! Congrats! Dunkin, this is a valuable worker!

I did not want to have to write this review but I asked for menu item with no meat 2 days in a row had to go back through after getting home. The second time was worse I asked at the window AGAIN if there was no meat and they said no the tickets both times were done correctly but made incorrectly. So I wanted to give them a THIRD chance and they lied and said they don’t make that menu item, but somehow EVERY OTHER Dunkin has it. I know it’s not the best job but seriously I have never seen total inability to do something SO EASY. Disappointing seriously

My coffee was watered down with cold water, she was mostly upset that she was only person working but decided to take it out on me for adding a coffee to my order when I was at the store. You guys should staff better.