Dunkin'

Horrible place to get a coffee, the staff are rude and always miserable. This is the same order placed at 39 Putnam pike. You can see you cares about the customer and who doesn’t . Avoid smith st if you’re looking to get what you pay for.

I wasnt going to bother with this review until today when i was ordering at the window. Every day for the last 5 years ive ordered off my app for pick up and every single time my order was wrong. I return at least once a week to have my order corrected. THIS is directed to first shift ONLYYYY!!! Today while i ordered at the window i had to repeat myself for 3 mins to the point where the car in front of me and behind me were laughing with me. At the speaker, i said, “ay fongoul”… which in italian can mean many different things not just a “curse”. When i got to the window a girl from the back making the coffees and her friend with the funky glasses told me not to come back and to watch my language 😅. This Dunkin needs new management severely. Now lets go back two days, attached is a pictu

Most of the girls that work here are amazing. I'm here multiple times a day getting my large ice (having multiple toddlers will do that to you). Love most of the girls, they know my order, know my kids, we have great laughs. Managers have always been a problem at this location, not sure why. There's also a little girl named Natalia that always wants to argue with customers. She has a big problem doing her job (making coffee) and complains and hisses at customers, even in front of a line of folks. She needs to get out of customer service asap. She would fail so bad at a tipped job in the service industry so she's very lucky she has a job that pays hourly. Though I am not sure how she keeps her job with her lacking customer service skills. It's rlly not a hard job. This location always has

I was there today around 1:15 PM and ordered a small hot latte with milk and one pump of caramel. They made wrong! I went back and asked them to fix it, PLEASE! But, of course, my latte was wrong again. I can never get my latte right at this location. I wish the employees would take into consideration that someone is paying for a drink and put in the effort and care when serving customers. I do not have the luxury to go to DD every day, and when I do, it feels like I’m throwing my hard-earned money away! I didn’t have the energy to go back again, so I just made myself a latte at home.

I honestly do not know what is going on at this location but almost everytime I come my coffee made wrong. The sticker on the coffee is correct but it was made wrong. I understand mistakes happen, I really do, but I can’t do this location anymore. I’m tired of going back to have it remade.