Dunkin'

Poor management experience. The manager, James, is very rude and lacks understanding toward staff. He was completely unreasonable about someone being only 5 minutes late due to bad weather. Things like traffic and weather happen, and a good manager should know how to handle situations like that with basic respect. No professionalism or empathy at all. This kind of behavior creates a negative environment and makes stuff no having your back when you are in their position, being a manager doesn’t mean just have a high level position, it means be understanding with some situations the are out of human control, have respect and be sympathetic with you work team stuff. 5 minutes late isn’t like 1 hours or 30 minutes late, however if it’s you case you are later, will someone tell you or treat you

Update: wanted a small latte today. Got half a cup of latte. How hard is it to make a small cup of coffee? This place can’t seem to figure out how to toast a bagel if their life depended on it. 3rd time this month this was the “toasted bagel” I received.

My Beautiful wife and I have visited this Dunkin Donuts for over 18yrs. We're from New York but she attended SUNY New Paltlz in the early days of our courtship. I have so many memories at this shop. I use to order two cream cheese donuts with my medium caramel coffee. Those were the good ole days. We visited our son on his birthday at Hamilton College and on our way home we stopped by for a Cup of Joe. This Dunkin has obviously had a face lift and looks great. The place was crowded but the wait wasn't long at all. The staff were friendly and professional. After receiving our order we used the restrooms before we hit the road and they were surprisingly clean given the amount of people going to and fro. Great Job Dunkin Donuts. We give you a solid 4 Stars.

8 people behind the counter just sitting around while I wait for the guy on front of me to place a ridiculous order for a full 10 minutes. Why do you even have a second register?

The baristas here are always pleasant and helpful! Whether you order on the app or in person, everything comes out relatively quickly and coffee is always hot! ☕️ the dining area is well maintained and clean so if you prefer to stay and enjoy your coffee and/or meal, it's a nice place to do so.