Dunkin'

The customer service after 4 PM is horrific. They have young people who are not trained properly. They charge wrong amounts, they date. They give a negative attitude when you try to fix their mistakes. If you don't specify little to no ice at the beginning of the order, they will tell you about it. They do not have as advertised. Many times on the menu board, horrible experience. Horrible customer service last week. I went at 6:13 PM I waited at the window for 13 minutes and left because the gentleman for the guest in front of me was also having a negative experience at the window. I believe that they think because they are the only Dunkin' in that area. They are not concerned about customer service product quality and meeting or exceeding expectation

AMAZING. This dunkin was by FAR the best i’ve ever been to. they gave me 6 mango refreshers and 7 free donuts!! I was in there for about 41 minutes! 6/7 experience!

i always go to this dunkin and don’t usually have problems and i don’t like to complain either but i placed a mobile order and got a chai latte and hot coffee this is how i got my chai latte i didn’t drink it yet and i had to go to work so i didn’t have time to wait for another one i was watching and pretty sure she dropped my drink and then just gave it to me like this. luckily i used my points so i didn’t pay for not a full drink

Coffee always tastes like crap and they dont know how to charge the correct amount. Its different almost every time.

If you Oder any drink with ice make sure you say light ice because if not you will get your drink with a lot of ice and barely any liquid like two sips and your drink is done. That’s how they make all their money with the drinks it’s all ice