Dunkin'

If I could give this place a zero I would! I am absolutely furious with my experience at Dunkin' Donuts. This was hands down one of the worst customer service experiences I’ve ever had. First of all, the staff was rude, dismissive, and clearly did not care about customers at all. She seemed like she didn’t even want to be here. Completely unacceptable. But that’s not even the worst part. I bit into my $6 sandwich and there was a literal piece of paper inside it. PAPER. How does that even happen? It’s disgusting and honestly concerning from a food safety standpoint. On top of that, the overall cleanliness of the store was less than ideal. Tables were dirty, the floor looked like it hadn’t been swept in a while, the bathroom was disgusting and the trash cans were overflowing meanwhile the

I visited Dunkin' this morning for breakfast and was extremely disappointed with my experience. Before ordering, I used the restroom, which was in an unacceptable condition. It was unclean and poorly maintained to the point that it was embarrassing for a business to allow customers to use it. Cleanliness in restrooms reflects overall standards, and this did not meet basic expectations. When I approached the counter, I noticed the $6 meal deal was still displayed on the menu and on signage in the lobby. However, when I attempted to order it, I was informed that the promotion had been discontinued approximately two months ago. Continuing to display outdated promotional materials is misleading and creates confusion for customers. After placing my order, I sat down to wait and observed that th

Well, the food was awesome. The people were nice. But, they also did forget one of my items. I ordered 2 drinks and 2 food items. They only gave me one food. To be fair, it was 5:00 a.m. Still, I payed full price and they didn't even give me all of my food.

walked into the store this morning behind a gentleman who was served right away. Then, I waited at the counter without anyone who acknowledging that I was standing there. Notably, I made eye contact with both the person who served the guy before me and a few other people in the store, so they knew I was waiting. I know Dunkin has a policy that the people who order at the counter are the lowest priority. First is online orders, 2nd is drive-through, last is in-person orders. Still, it is a frustrating experience to stand there with half a dozen employees acting like they don't see you. To give you an idea how busy it wasn't, i was the only person waiting in the store. I also watched cars pull into the drive through, order, pay, and leave while If was waiting - so it's not like there were

This is my $4.49 grilled cheese from today. Is that even considered a half slice of cheese? W T Hell