Dunkin'

Food was terrible!! Drinks never taste like they should... different everytime.. waste of money!! Bagel was so hard I couldn't bite it. Hash browns hard and dry... This location lost my business for good!

If I could give a 0 stars I would. The amount of disrespect, laziness, and down right 0 customer service is appalling. I asked for a plain bagel, toasted butter only. They put cream cheese all over it. When we notified them of the error the bag was snatched from our hand and was given the largest eye roll imaginable. Asked for classic chocolate frosted donut without sprinkles, they confirmed that and then gave me the one with sprinkles. Idc if you got the order wrong, but the attitude! Not acceptable. Additionally when we got to the window to pay, the girl taking the orders could be seen who was loudly complaining about every car! If you dont like the job then leave it clearly affects the team. My only ask for management is that we teach work ethic and quality control. The workers are you

Went in for my coffee was misheard and asked for it to be remade, was not remade and just had ingredients thrown in, no ice in my iced coffee so I parked and went inside and asked for a cup of ice which the cashier proceeded to say in a loud rude manner GOODMORNING GOOOOOODMORNING GOOOOOOOOODMORNING to which I was like oops sorry good morning may I get a cup of ice and she said because I didn’t say Goodmorning she was charging me $0.27 for a cup of ice took my $0.50 and threw it in her tip jar (probably does this a lot and the store is probably loosing money) then I mention needing my change and she pointed at her donations. She eventually gave me $0.10 back. Hire employees who are kind and know how to do math.

10/7 at approximately 1:52pm Drive through #6569. I visited the drive-thru at your 66th street location in Kennith City to purchase a meal. Not only was the food I received completely cold, but when I called the store to address this issue, I encountered a level of dismissiveness and rudeness that I have rarely experienced in any customer-facing environment. The employee who answered the phone not only laughed when I mentioned the issue but also informed me that I would need to return to the store if I wanted hot food. When I explained that I was unable to return because I was on my way to work, she retorted that she was “already giving me free food,” which was simply not the case. I paid for my order and expected it to be served at a proper temperature, and her implication that she was

Picked up a plain hazelnut coffee with no swirl, it was extremely watered down with zero hazelnut to be detected and I know what DD hazelnut tastes like. Came back later in the day for something else instead for something seasonal that I knew would have flavor, and the girl at the drive thru was pretty snappy when I was asking questions about the menu. Why? Your job is not hard, be nice.