Dunkin'

The lights are blindingly bright. I started getting a migraine within moments of being inside which means they were uniquely bright, I can’t remember the last time that happened to me in a store or restaurant. I ordered my tea and there was no one there so I assumed it would be quick. I waited and waited. Finally, after maybe 5 min, I realized the woman had set my drink at another counter. She never came back. She never told me where it was. She just left! Really rude.

I’ve visited this location 10+ times and have never had a 3+ star experience. They consistently have little to no donut selection after noon (at a donut shop!). When inside, it usually takes about 30 seconds to two minutes to even be recognized. Then, after being recognized, the staff usually is talking either to each other or to the folks in the drive through. If this place didn’t have the Dunkin branding it would be closed in two weeks.

ITS RATED LOW FOR A REASON. Dont waste your time and money. Go to litteraly anywhere else especially if you want to be grabbing Dunkin, the employees dont know what they're doing, have gotten multiple orders wrong and dont communicate. With pick up orders they had make me pay for items which are unavailable and its pulling teeth for actually getting a substitute or to convice them that they need to communicate about it being out. Training employees on better customer service especially when its a dead day like today. EXTREMELY HIGH concerns for inventory and making sure employees have everything they can so issues like that dont even happen. I dont know who owns and helps with operations this franchise but your biggest concerns come from embarrassing situatuons which shouldn't exist th

I walked in and I had to wait at the counter for 5 minutes, it wasn’t a big deal but anyways, afterwards, when a worker came up, not exaggerating it took 10 minutes to order. They messed up our order 3 times and when my drink came, it was messed up. I asked for a new one they said yes, but they never gave it to me.

Went in with my friend just now and there is a woman in there literally working her butt off, and she STILL managed to make me an amazing hot chocolate. So nice and personable and communicative!