Dunkin'

If I could give 0 stars, I would. Management absolutely needs to be aware of what’s happening at the drive-thru. My order was read back incorrectly, and I calmly corrected it: not 2 hot chocolates — I wanted 1/2 hot chocolate and 1/2 coffee. Instead of simply fixing it, the woman on the speaker became argumentative and hostile, insisting she’s “been doing this for 5 years” and that there’s “no button for that,” so that’s what it’s called. That’s not customer service — that’s confrontational and unprofessional. A polite correction should never turn into being spoken to like you’re a problem. I left feeling disrespected and uncomfortable, and I will not be returning. Management should address this immediately before more customers are treated the same way.

Very nice service they have a drive thru restaurant was clean and nice food tasted good and had good selection. Food took a little bit long to get otherwise was nice. Hot chocolate was very hot but tasty.

A large Dunkin', spotless, fast service. We both had the bacon breakfast sandwiches, a wrap for my wife, and both are outstanding. Delicious, fresh, hot, with some of the best bacon we've had in a long time. You need to try their bacon.

Nearly every time I go to this Dunkin’, the employees always manage to mess up at least one thing about my drink. And every time you correct them, because it literally says the order on the sticker, they are so rude about it as if they weren’t the one who made the mistake. If i paid an extra dollar for cold foam, I’m expecting cold foam. Customer service is not valued here whatsoever, EVERY employee is disrespectful and as much as I understand not wanting to deal with customers, arguing with them is not helpful nor necessary. One customer made a mistake and went in the mobile order drive thru, she went inside to ask the employees about the drive thru and while she may have been stand offish, the employees argued with her and were so rude. Horrible service, horrible employees. Especially th

Just came in for a drink and walked into a full fight between staff where an employee (Brad) was up in a female employees face and was screaming “shut your trap, open your trap one more time and see what happens” the rest of the staff tried to de-escalate and the manager did nothing but complain about the window time. Moral of the story Brad you suck