Dunkin'

Took my toddler to Dunkin’ for a little mommy–daughter Saturday morning treat, and I’ve got to say, this place was hustling! Inside, there were only a few customers but the drive-thru line was nonstop, and the employees were darting around filling orders faster than I’ve seen food service workers move in a long time. genuinely impressive. They had our order ready before I could even finish swiping my card. Menu-wise there’s a lot of variety not just the drinks, but the donut options too. We got a donut and a hot chocolate. Both were good, but I’m not gonna lie… they were excessively sweet. I think I hit my sugar quota for the week. 😂 Cleanliness was about what you’d expect during a busy morning rush; not spotless every second, but was what was messy when we walked in was already cleaned

I hate to give three stars as I come to this location very often. I have never had a bad experience other than the drive thru line being a little long but that’s normal. But today I got my large frozen coffee and there was more whipped cream than I had actual coffee. Not sure if it was somebody new maybe making the coffee today but this was a rip off. I wish I had realized it while at the window.

I tried calling yesterday several times between 5-6pm to inquire about ordering 2 dozen donuts for my daughter’s class. I finally drove to them in person. They told me they do not answer the phone because “the phone is locked in the manager’s office and even if the manager was there, they would be too busy during those hours to answer it.” I was told I did not need to place an order for 2 dozen- just show up in the morning to ask. I was also told I couldn’t get all the same kind of donut, but getting a variety of the 3 frosting and sprinkles donuts would be fine. I showed up this morning to ask for the sprinkle variety but was barely greeted, the guy acted like it was a problem and even said “hopefully this doesn’t deplete our stock”. Do they not want to sell their stock? Am I supposed to

I’m local in the area & come to this location very often in the mornings. Normally the staff is very greeting and accommodating. However, this morning.. one of the workers was very rude & dismissive as I was 1 trying to thank her for my drink & 2 my order did not come out correctly. I politely said “excuse me maam, did you say this was for ____ sorry just making sure” (it had no sticker label on it) & she rolls her eyes & responds with “can you like give me a minute” with an attitude. I’m well aware how the fast food industry goes as I used to during my teen years & college but I also know the other end of customer service as well. Hope her day gets better !

I don’t typically leave reviews, let alone bad reviews. But I went to this dunkin location today and ordered a hot caramel latte only to discover they forgot the espresso. I took a sip (after I left the parking lot unfortunately) and quite literally gagged. In my cup was hot foamy milk, that’s it. How does a coffee shop FORGET the coffee in a drink??