Dunkin'

Truly Disappointing Service, Operational Failures, and Extreme Delays I visited this location today and had, without exaggeration, the worst service experience I've ever had at a Dunkin'. The core issues were poor customer service and unacceptable operational failures: Poor Preparation & Missing Items: My order was prepared incorrectly, and upon inspection, items were missing. Rude and Unwelcoming Service: The two staff members working were rude, failed to greet customers, offered no smiles, and provided no apology for the errors. Unacceptable Refund Delay: When trying to process a refund for the errors, the staff did not know how to operate the system. I waited 23 minutes while they struggled, eventually requiring them to call a manager over the phone to complete the transaction. Thi

I received some coupons in the mail that I could use at this location. On Nov. 28, I ordered in the drive thru, mentioning my coupon, and then at the window I gave the young lady my coupon before presenting my Dunkin' app to pay for the order. The cashier scanned my app and handed me back the coupon saying the app took care of it. I was confused so I refreshed my app to see what I was charged and I saw I was charged the full amount, not the coupon amount. I brought it to her attention and she just said "well I scanned the app first." Clearly she isn't the brightest bulb in the box so I just left it alone and figured I'd complain to corporate. I did send in a complaint and they said I should be hearing from the franchisee in the next 2 business days but it has been over a month and I have n

I had the absolute pleasure of being served by Magdalena at the Dunkin’ Donuts located at 6000 Greenbelt Rd, Greenbelt, MD 20770 ☕️, and her service was nothing short of extraordinary. From her warm greeting to the way she executed every detail with finesse✨, Magdalena delivered an experience far beyond what you’d expect from a typical coffee stop. I placed a mobile order—#004—for a Pistachio Shakin’ Espresso with a few custom touches: a large with whole milk 🥛, four pumps of pistachio swirl🌰, four sugars, whipped cream🍦, and two bold shots of espresso⚡. What I received was not just a drink—it was a masterpiece. The texture was luxuriously smooth, the sweetness was perfectly layered, and the pistachio flavor came through rich and refined—not artificial or overpowering. The espresso added

Donuts are fine. My issue is I keep ordering a latte or cappuccino and I am getting just regular coffee with some milk splashed in it. Feeling like I'm getting robbed at this point. I would start checking if you order coffee. Learn from me, Pop the lid before you walk out the door.

I always order a caramel craze latte and it should taste sweet right? No they never make it sweet it always taste bitter and I keep making the mistake of coming back.