Dunkin'

I give up, we come in here every single day and this franchise CAN NOT follow a very simple 3 ingredient recipe to save their lives! We order 2 of the same exact drinks every single day and they will 99.9% of the time come out looking and tasting like 2 completely different orders. It really is a shame because we enjoy dunkin, but we are all done with Genevas due to the on constant issues, if your paying $6.50 for a coffee it needs to be done right and consistent!

I was very excited to get the brownie batter donut been looking forward to it. I go in there’s nobody else inside and I am waiting to be taken care of for like 4 minutes then they have a very very small choice of donuts no glazed, chocolate, strawberry, or brownie batter like nothing . So I just get a Swiss and ham crossaint. It takes forever to be done and it wasn’t even busy and then they throw it on the counter. I eat it in the car and it was still frozen in the center. Also the person who took my order was very quiet couldn’t understand them. I went at 2:30 and they don’t close until 8 so idk why they didn’t have anything.

Waited in line for 15 minutes, had to ask hello twice before anyone talked back. Once I got my strawberry milkshake, it was literally just ice chunks and milk. Worst service ever.

They will always get your shit wrong no matter what I don’t know why that place is being run by a bunch of 14 year-old. They have no customer service skills and will just stare at you until you drive away. They don’t say anything and they forget items so just be aware that that place low-key sucks

I would get a drink from this store every night but stopped coming starting a little over a month ago. Something changed and it always seems dirty, my drink was not being made right, and the service i get is shameful. My last straw before writing a review was the tall unhygienic employee getting an rude with an old lady who was confused but she was still so sweet. I guess if you lack morals and hygiene, Geneva Dunkin Donuts is the place to work. If I was the Store Manager, I would be embarrassed to say "I run the Dunkin in Geneva" .... Yeah into the ground. Looking at these reviews seems a lot of other people agree which suggests this is not an isolated incident. Someone hold these employees accountable. It may be a minimum wage job but it is still a place of business. P.S. ... Someone get