Dunkin'

Ordered a frozen brown sugar coffee and was given an iced coffee. I asked them if they could just run it through the blender and they said they couldn't because I didn't order a frozen coffee but they said I could order a frozen one but not refund the iced coffee. I declined that offer because I am not going to pay for two drinks just to get the one I actually ordered.

The fact that we wanted light ice in our matcha latte, and someone decided not to give us full cups. If this was an error.. it was the optic. You're already extremely overpriced and no employee is paying out of their own pocket. Why wouldn't you want to give us a full cup and satisfaction?

The recent reviews for this place are inconsistent. Either really good or awful. I can say when we visited, inventory was plentiful, the space, although a bit aging, was clean. Restroom same. The employees who were sufficient in number were very polite. Service was very quick. Employees seemed happy and were engaging. 0f course it's a Dunkin Donuts so the food isn't gormet but it was what we expect from Dunkin Donuts. We had a couple of cold brew coffees and some random donuts and turnovers which were all fine. Its hard to make a living in a job here so I give these employees grace and 5 stars. It's a hard job and they're doing their best.

Not for service but no service. I waited seven minutes at the register and none of the five people working even acknowledged me. They only talk to each other and focused on the two cars at the drive-through. I cannot review the food because I had to leave before I could order. However, a few months ago, I tried the donuts and they were stale. I thought I would give the store another chance. Not to get it.

Worst service I’ve ever received at a Dunkin’. Employees are walking around yelling and making jokes while customers are waiting to be served. I was the only person in the lobby waiting for a bagel as it was just sitting in the drive through window getting cold. Complete lack of care for customer service. Manager was walking around just yelling at staff about sugar being left out and her being ignored. Employee was eating food behind the line that she exclaimed was stale then proceeded to spit out. Employees belongings have been left at a booth for the 20 minutes I’ve been here.