Dunkin'

Went to this location 2 days in a row, February 27th and the 28th as a walk in. On the 27th no one at the front counter or in the back of house. Waited a few minutes, said hello a few times with no response. Went again this morning, 4 employees behind counter, no one acknowledged my presence or the other 4 people behind me. Waited a few minutes still no acknowledgement or concern about customers waiting. More concerned with drive thru. Left and spent my money else where. Won't be back.

1st time at location. Was quick, and sandwich was perfect. Very clean store and Employees were great. Special shout out to Adrian. She was a 5 star! Yo Adrian!!

We stopped at this Dunkin’ while traveling and pulled up to the drive-thru. No one answered at the speaker, so we went to the window. An employee was standing there on her phone and completely ignored us ,no acknowledgment, no explanation, nothing. Whether you’re open or closed, it is the bare minimum to acknowledge customers. Ignoring people who are clearly waiting for service is rude, unprofessional, and shows zero pride in your job or respect for customers. This location clearly has a serious management and customer service problem. I will not be returning.Dunkin’ used to be able to compete with places like Starbucks, Coffee Bros, and 7th Brew. After this experience, it’s clear they’ve completely hit rock bottom.

This is the one of best Dunkin Store I went to. The people that work her the Middle age woman and the black woman (Sorry dont know their names) are really awesome. They are so welcoming, they make our drinks right and the store is clean. They definetly deserved a raise! Pls WHO-ever own this store don’t lose this good workers! Every Dunkin in Macon & WR been awful even the new one in Bass RD. So it’s really nice to go to the one that always make your drink right ❤️❤️❤️

Donuts were great, with a nice variety from which to choose a dozen. Employees were friendly. Enjoyable break in ourbusy day.