Dunkin'

My husband and daughter went into the store this morning while I waited in the car with our infant for 40 MINUTES, for absolutely nothing. I’m talking, at no point was my husband addressed, acknowledged, not a single person made eye contact with him for 40 MINUTES, NOTHING. He ordered on a kiosk and waited, and waited, and waited. The employees were seemingly only taking and preparing orders for the drive through. After 40 minutes of waiting, a new employee came and clocked in and he heard the other employees tell her that they were no longer making food. He had already placed an order for food and again, no one said a single thing to him. He informed the woman who had just clocked in that he wanted his money back and he left. He was not the only customer to experience this. He did not ge

Not trying to be that guy, but if your espresso machine is "having a small fire" and goes in an out for the last, month? You should be taking better care of your store or replacing these items? One of the workers told us tonight that we weren't allowed to put coffee milk in our iced coffee because that coffee only goes in lattes? lol 😭😭 please

I typically give businesses multiple chances before leaving a negative review, but today my husband and I were very disappointed. We drove in from Fort Drum, and my husband had to go through the drive-through twice due to a missing sandwich. Before leaving, he specifically confirmed with the employee that the hash browns were included in the bag, yet they were not. Our order was simple, we remained patient throughout the process, and yet we arrived home to find that we had paid for food we did not receive. Unfortunately, this is not the first time this has happened. Customers should not have to return a third time to correct issues that should have been handled properly the first time. The repeated lack of order accuracy and attention to customer service is extremely disappointing.

I really really want to like this Dunkin. I have tried to be loyal. But today for the third time in a row, I ordered hot chocolate and was given plain coffee. Last time they handed me the wrong drink, so it's on me that I drove away, but today it has the correct label on the cup that says "hot chocolate" and yet it's filled with just plain coffee. THIRD TIME. I'm so disappointed. Also my sandwich had cheese on it, despite ordering no cheese, confirming no cheese, and the label on the bag stating "no cheese". I guess reading is hard and caring is harder...so I had to come leave a review because idk how else we're gonna get this place to change. I'm so annoyed I gave them my money twice this week and yet have not had ANY hot chocolate 😑

I am currently in thr process of filing a formal complaint with Corporate regarding the Evans Mills Dunkin Donuts. My daughter went through the drive through and was told she could not order food and that this happens alot. So, I called the Evans Mills Dunkin and requested to speak to a manager. First I was told I was speaking to "Mark", who was a manager. I asked " Mark" why my daughter was not able to order food at this location. "Mark" didn't have an answer and placed me on hold. Then "Michelle" was on the phone, who proceeded to tell me, that Mark was a manager in training and asked how she could help me. So I asked again why my daughter was not able to order food? "Michelle proceeded to tell me how the systems were down and apologized. So, I asked "Michelle" if the systems were down t