Dunkin'

I’m always a generous tipper at drive throughs because I used to be in that line of work. Tipping has always been my way of showing appreciation. I was disappointed to learn that tipping is no longer allowed here? For a company that generates billions in annual sales, the random policy here feels unnecessary. If tips aren’t allowed, wages should reflect that. Good employees shouldn’t lose out on appreciation because of a corporate policy

They have longer lines than McDonald's. It is so slow. The one near the Mill Mall is 10's busier yet, ALWAYS faster. They need training on customer service.

Workers are rude and disconnected. I waited over 30 minutes inside to get serviced, then told all the types of donuts were out of. Girl did not know how to do a refund, asked around until someone gave me back my money. I will never ever go back again. Horrible service in Ellsworth, Maine store with the drive thru.

Always get egg and cheese crossing with coffee. Check to see if they have any specials first because you might get a better deal.

Well, it's a chain, a very large one. There's 3 in Ellsworth alone. However this one was very clean and the staff seem to go out of their way to not make our order correct, but figured ways to make it better. Will return soon for a detailed review.