Dunkin'

I left a review for this Dunkin a few years ago, and I think it's time I change it. Unfortunately when management changed this entire location has gone fully down hill. I feel like something happened recently and now the entire staff is new. I have gone to this Dunkin for years and had a wrong drink maybe once a month (which is average imo). Now I can't get even a drinkable drink there anymore. Every time you walk in there's upset customers and the employees are rude as heck when you try to get your correct order. There's zero lack of respect going on in this location whether it be to the employees, the customers, or just the building in general. They're going to keep losing customers if nothing changes. I hate leaving a bad review, but this is unacceptable especially when food and beverag

I know times are changing (and maybe they shouldn't be) but I've never been treated with such disrespect in my life. Not as a customer. Not as a human being. I ordered a cookie butter cold brew, an iced coffee and a chocolate milk at the drive thru. I was asked "what type of donut?" I never asked for a donut. I got to the window and was asked again "what type of donut?" I didn't order a donut. "So what did you get?" I repeated my order knowing from experience this was not good. I recieved my order and it was entirely incorrect. I politely said "this is not a cookie butter cold brew." I was handed a iced black coffee. With an attitude and a face of detest, they took the drink back and add cold foam on top. I was upset. As this is still not the correct drink. I parked and walked in. I polite

We've been going here for months and the quality is so inconsistent. Service is always slow and its a toss up as whether we'll even get what we ordered. The last few times we went, they never added an flavoring to the drink and totally screwed up the food. We even left a complaint to corporate and nothing was done. It's twice the distance to the dunkin on bridge street but well worth it for consistent and high quality food/service.

I’ve never seen a Dunkin that takes one order at a time and waits until the customer is completely gone before taking the next order. I placed a pick up order and waited 30 mins to get through the drive thru. I FINALLY get to the window, the employee hands me my coffee and I can tell it’s made wrong so I say something and she says it’s made right that’s how it looks. I order the same drink every day (at a different donut) and know how it looks. So I drove to the one down the road and got a different one. Horrible customer service at this one.

I get the same thing every time. Every time it's different. Ordered frozen coffee with mocha swirl. Tastes like they added 4 creamer. No mocha. Edit 10/23: I've continued to go here regularly. It has gotten better. Still, my drinks are different every time but they've gotten better.