Dunkin'

I ordered an iced matcha latte from this location. The line was long so while I was waiting in line I decided to use the mobile app and order my drink. I even added a 18% tip to my bill. I didn’t end up trying the drink until I got onto the interstate so at this point I couldn’t turn around. But my drink was made completely wrong. They added coffee with the matcha instead of using milk to make the matcha. I’m very upset especially after waiting 20 mins in line and this is why I don’t usually tip. Please train your employees on how to make drinks correctly.

Food took a long time in drive thru, much long than any dunkin I have ever been to. Sandwich looked pretty burnt, and unfortunately it tasted very burnt as well.

I get this is a Dunkin’ and Baskin Robbin’s but the fact that I can walk in and not be addressed at all for over 20 mins as car after car after car goes through the drive thru is absolutely beyond ridiculous and rude to your walk in customers. When I got here there were 3 cars in line, and by the time I was even greeted or acknowledged more than 10 additional cars went through. Staff your location better, maybe split attention to walk in customers too. I will not be coming back.

I go here a lot and every time I am more and more disappointed. This morning I ordered a coffee and it was just a hot coffee, but it was not even close to being warm. The donut holes were hard and the lady didn’t even say two words to me. I said thank you and have a nice day and nothing from her. I took my coffee home and didn’t even drink it. The line is always super long and that is great but why should anyone pay for a hot coffee only to have it cold. So disappointed.

Worst Dunkin I’ve ever been too! I made my mobile order at 10:43am and now it’s 11:45am and I am still waiting for my food. There’s is no sense of emergency or anything from the kids working inside no one has told me if there’s something wrong with the other nothing …