Dunkin'

Sad to see the lack of customer service at this Dunkin. Not only did they not bother to greet me while inside being that there were NO customers other than myself. I stood there 15 minutes without a single person asking how they could help me only to be told the drink I ordered was not available. When they changed it for another drink, my cup was not even to the top. Since when do we pay for a drink only for it not to be full to the top expecting that to be what we pay for. Might as well change the size of the cup at that rate. Couldn’t even compensate for the inconvenience appropriately. I ordered a toasted bagel and instead got a non-toasted cold bagel. Overall highly disappointed.

Service was surprisingly quick at this Dunkin. The drive thru line was very long so the fact that we ordered for walk-in pick up and it was ready after two minutes was very surprising. Sadly the coffee we ordered tasted like chemicals, but I think it's out fault we chose bad flavors. The location is cute on the inside too. It's a Baskin x Dunkin and it's visually appealing.

It was very clean inside. The cashier finished helping the people in front of me then proceeded to take 3 driveway orders without even acknowledging me. I stood there for 6 minutes before a gentleman came over and took my order. While watching orders go out, I saw one iced coffee go out that wasn’t even full. Then I got mine the same way.

I just want to remind everyone to be kind truly kind. Because the truth is, you never know what someone else is carrying or going through. Yesterday, 12/6, I was running late to a funeral. I hadn’t eaten or had anything to drink, and I just needed something small to settle my stomach. I placed my order through the app or so I thought, but when I pulled up, nothing had gone through. The young lady at the window could’ve easily told me to circle back around, reorder, and get in line again… but she didn’t. Instead, she guided me to a parking spot and said, “When your order comes through, I’ll bring it out.” As I tried to figure out what went wrong, I realized the billing address linked to my card wasn’t updated. While I was fixing it, Ms. Joy walked out to my car to check on me. She didn’

I had a great experience at Dunkin’ thanks to the outstanding customer service from Connor and Andrew. They were friendly, efficient, and made sure my order was perfect. It’s refreshing to be greeted with a smile and positive attitude—especially on a Friday afternoon! Their professionalism and kindness really stood out. Keep up the great work!