Dunkin'

Just wanted a coffee and a bagel. Stood in there for about 10 mins with 3 people behind the counter. The person who was taking care of the drive thru was the only one that acknowledged me in the lobby. I didn’t appreciate the eye roll from the other young lady when I looked over to see if anyone was going to help. Keep in mind the gentleman behind that was also waiting just walked out and one of the staff members said “oh well”. Not a single hello, not a single can I help you, just “ I’ll be right there”. The food is good but the service is not. I understand people have there days, but if you didn’t want to deal or don’t want to deal with customers then find another job that doesn’t involve customer service.

MANAGER WAS RUDE, RUDE, RUDE, I WILL NOT ORDER FROM HERE AGAIN!!! Placed a pick up order (says open at 5am) get there about 5:30 try to go inside to get order but door is still locked, cool no problem, waited at speaker a min no answer so proceed to the drive thru window( Alicia the supposed manager )opens the window, i asked her what time does the doors open I have a mobile walk in order. Alicia then rudely with some random early morning attitude says "When he is done" talking about the gentleman there making food with her . Mind u its now past 5:30 doors still locked, my orders done just waiting to be picked up in mobile pick up area( I just wanted my order no drama on the side plz) She finally gives me my food and yup I told her that she was rude and asked for her name which she didn't

I went through the drive thru ordered my usual and a sandwich which was a plain bagel, extra bacon and cheese, toasted they gave me a sandwich with four little pieces of bacon cheese that wasn’t melted on a semi warm bagel. Wrapped it up and passed it to me. I didn’t like the presentation of the sandwich so I asked the heavyset jamaican girl at the window to have them toast my sandwich the cheese not even melted. She wasn’t pleased with my demand of them fixing my expensive $8.99 sandwich that they couldn’t even take the time to properly make for me and present it like their suppose to. The job she chose and give me attitude about the way her co worker made my sandwich. I am utterly disgusted with the customer service at this franchise. I come spend enough money here. I will not be treated

I’ve been going here for three years. I never had a Bad experience until now two young girls who don’t know what they’re doing with no manager on a shift. Forgot my order and I had to come all the way back for something I paid for. Customer service sucked

This my favorite Dunkin place for years I love this old blonde lady in morning I think her name is jusara her smile and happiness earlier morning get me motivated thanks for the best ice coffee ☕️